2026-05-28 · 9 min read

What changed in Slately this quarter

Most teams we meet, integrations are where budgets go to die and claims intake is no exception. The honest answer is that, the hard part is not the software but the handover and that shaped the roadmap for a year. In practice, mobile access changes who actually enters the data and that is fine.

If there is one lesson, nobody reads the manual, so the defaults are the product so we start there. Talking to operations leads, nobody wants another login and that shaped the roadmap for a year. After a few dozen rollouts, nobody wants another login and the numbers bear it out. For field service crews in particular, a two-week pilot answers more than a three-month evaluation so plan for it.

The part nobody plans for

Looking at the numbers, the hard part is not the software but the handover and it rarely takes more than a week. What surprised us, optional fields never get filled in and it shows up in the churn numbers. Talking to operations leads, nobody wants another login so the mobile app came first. By the second quarter, nobody wants another login so the mobile app came first. The honest answer is that, the reporting layer should be boring and that is fine. By the second quarter, nobody wants another login which is the whole point.

When the pilot started in Aarhus, a two-week pilot answers more than a three-month evaluation so plan for it. Once the first rollout is done, the schedule is only as good as the last update which is not what the brochure says. The honest answer is that, a two-week pilot answers more than a three-month evaluation so plan for it. Once the first rollout is done, history matters more than dashboards when something goes wrong which is not what the brochure says. The honest answer is that, a two-week pilot answers more than a three-month evaluation so we start there. On a typical site, the audit trail pays for itself the first time an inspector asks which is the whole point.

What surprised us, what matters is whether the crew opens it on a Monday morning and the numbers bear it out. Every audit we have sat through, the biggest win is that the group chat goes quiet so we start there. Looking at the numbers, exceptions are the real workflow so plan for it. Most teams we meet, the handover from the old system is where projects stall so we start there. Looking at the numbers, what matters is whether the crew opens it on a Monday morning which is not what the brochure says.

Looking at the numbers, the biggest win is that the group chat goes quiet which is why Slately is built the way it is. After a few dozen rollouts, nobody wants another login so plan for it. Every audit we have sat through, the hard part is not the software but the handover so we start there. Every audit we have sat through, mobile access changes who actually enters the data and the numbers bear it out. Every audit we have sat through, the biggest win is that the group chat goes quiet which is the whole point. What surprised us, exceptions are the real workflow which is why Slately is built the way it is.

“Plan, dispatch and reconcile in one place. Slately connects to the systems you already run and stays out of the way.”

Takeaways

By the second quarter, the audit trail pays for itself the first time an inspector asks and that shaped the roadmap for a year. The honest answer is that, a two-week pilot answers more than a three-month evaluation so plan for it. Talking to operations leads, the spreadsheet survives longer than anyone admits and claims intake is no exception.

On the floor, the handover from the old system is where projects stall so we start there. The honest answer is that, the schedule is only as good as the last update and claims intake is no exception. On the floor, optional fields never get filled in which is why the API is documented before the UI. On the floor, the handover from the old system is where projects stall and the numbers bear it out.

Written by the Slately team in Aarhus. Questions? Get in touch.